Bull. Shit. (As Natasha Jen has been known to say).

Stay pessimistic about ideas.

Fall in love with problems. Design beautiful questions.

“That old cliché.”

It is important to realise that won’t have all of the answers.

We need to remember how it felt to draw, design, play and explore.

If one thing stands out, it’s that designers make a difference.

“How do we describe the design process?”

Purpose, Process, Participants and Place.