“I came out appreciating that Service Design should underline our whole approach as an agency. It’s a process that will deliver strategy for your agency and help build stronger relationships with clients through an enhanced offering.

“I was already working strategically but by taking on board this thinking and using the tools from the workshop, I’ve accelerated this approach within the agency. I’ve used it several times and in different scenarios, it’s been fantastic.”

Gerry Arcari, Managing Director, Vivid Creative